Return and Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Return process:
Step 1:
Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number.
Only returned packages with an RA number will be accepted. We have every right to refuse to sign for the packages if you send it back without our authorization! In that case, you will be responsible for all the arising losses.
Step 2:
Prepare the returned items in secure packaging, including the original order invoice with the returns section completed.
Step 3:
To return a product, send it by mail to Our warehouse:
U&G Group Inc
AquaHomeGroup
3143 Bordentown Avenue
Building # 5C
Parlin, NJ 08859
United States
Ship the returned products via insured or traceable method of shipment to the return address that we will provide to you. When you ship out the items, please email the tracking number to us. Upon receipt of your returned items, we will further inspect the items and your refund will be processed. Please allow 5-8 days to process your return.
Refund (if applicable)
After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed (указать сколько дней на обработку возврата) and the credit will be automatically credited to your credit card or original payment method within 3-5 days.
Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Next, contact your bank. Often there is some processing time before a refund is sent.
If you have done all this but have not yet received a refund, please contact us at:
contact@aquahomegroup.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aquahomegroup.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@aquahomegroup.com and send your item to:
U&G Group Inc
AquaHomeGroup
3143 Bordentown Avenue
Building # 5C
Parlin, NJ 08859
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
U&G Group Inc
AquaHomeGroup
3143 Bordentown Avenue
Building # 5C
Parlin, NJ 08859
United States
You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.